Head to head
Instinct vs Town
Same 15 tests, same scale. The check goes to the higher score.
Instinct2–0Across 2 tested dimensions.
Town8Checked in unprompted when the window opened, explained why no digital pass was available on that fare, flagged a passport expiry.
10Books flights and hotels by logging into my own accounts rather than a single aggregator, so it has the full supply of the big sites; end-to-end booking with check-in and boarding pass, seamless.
9Three options within the stated walking constraint with live availability, times, why each fits, a full one excluded, and a pick.
9Order under a stated price cap: itemized total, approval before charge, confirmation returned, transparent about how it signed in.
9Recalled an earlier email on the same issue, drafted one combined message in my voice, asked before sending, sent from the right account.
8Flagged a duplicate rental booking and a possible double charge while I was still at the counter, offered to cancel the extra one.
6Reminder acknowledged promptly; no evidence in the thread that it fired.
8Connected a payment integration in one tap and explained the approval model.
2Same connection failure a week later; told me to add an integration to its config myself.
8Answered a question about a past booking by cross-referencing two emails; also reported a completed return unprompted.
Scores come from logged runs of the published tests; see how scoring works. Nothing here is sponsored.