While Muse was able to browse Target's website, I still had to enter personal details manually because the retailer blocked autonomous clicks at checkout. (Muse uses Stripe's Link digital wallet service for purchases, which it says generates a one-time use card to prevent your credit card number from being shared.)
Dimension 4 of 16
Purchasing a product
Finds, compares and completes (or correctly stages) a purchase.
The test: Reorder a product on Amazon
Order the same coffee beans I bought last time from Amazon, two bags, to my home address.
Passes when
- Identifies the right item from order history
- Uses the saved card and address
- Confirms before charging and returns the order confirmation
Anchors
Ranking
25 tested.
Public opinion
Share of positive public quotes. Founder posts excluded.
Not yet tested
Doesn't apply
Out of scope for these products.
What people say
57 quotes about this.
Amazon is blocking Muse from shopping on its platform, similar to how it was already fighting another A.I. business, Perplexity, over its shopping tool. … There is no more obvious implementation of a tool like Muse than online shopping, and the king of American e-commerce is just saying no.
It is shockingly easy to spend money when a cute little guy is running around the internet with your credit card.
It made an attempt to access Amazon and was roundly blocked, complete with a spicy message about AI agents violating terms of service. Anyway, it found what I was looking for between OXO's own website and Walmart.
Muse is the fastest consumer app launch Meta has ever had, and in the same week it topped the US App Store it also picked up a working macOS exploit, a privacy complaint from a columnist who tested it, and a hard block from Amazon. That combination is the story, not the download chart. … If you run the Mac app, update it now: a hotfix landed on September 21 for a local privilege escalation bug.
A popup message started appearing on Sunday for Muse users saying that “continued access by an unauthorized AI agent violates Amazon’s Conditions of Use, to which our customers have agreed.” … Amazon also expressed privacy and security concerns over Muse failing to identify itself when it browses, and seemingly capturing customer credentials.
Meta has pushed back against these characterizations, asserting that Muse “has no visibility into people’s passwords or payment methods.” The company maintains that credentials “go into secure storage, so Muse can use them without seeing them.” Despite these assurances, the block remains in effect.
And note the newest constraint: merchants can veto agents — Amazon blocked Muse on September 20 under Agent Terms it added to its Conditions of Use in August, and any retailer can copy the move.





























