Cancellation

Muse

‎Messages are generated by AI. Some may be inaccurate or inappropriate.

Muse

All set — WhatsApp's connected. You can ping me from there anytime.

Tester

I want to book a one way flight to chicago from NYC this weekend. I want to leave Friday night and get in at a reasonable time.

Muse

United 546 at 7:45 PM is the pick — full workday Friday, lands 9:32 PM, standard Economy on your usual EWR–ORD route. | Option | Route and local times | Duration | Stops | Flight and cabin | Full total | | *A (Recommended)* | EWR 7:45 PM → ORD 9:32 PM | 2h 47m | Nonstop | UA 546 · Economy | $296 one-way | | B | EWR 6:25 PM → ORD 8:13 PM | 2h 48m | Nonstop | UA 254 · Economy | $395 one-way | | C | EWR 5:29 PM → ORD 7:28 PM | 2h 59m | Nonstop | AA 1936 · Main Cabin | $328 one-way | | D (Cheapest) | EWR 8:40 PM → ORD 10:28 PM | 2h 48m | Nonstop | UA 1871 · Basic Economy | $192 one-way | Details: A–C are changeable (not refundable); D is Basic Economy — no changes and no carry-on. Nothing on your calendar conflicts Friday evening, though C is tight — your last Merit thing ends at 5:00 PM. Reply with A, B, C, or D and I'll lock it in.

Tester

Go with A

Muse

Good call — UA 546, EWR 7:45 PM → ORD 9:32 PM Friday. To ticket it I need your details (used only for this booking, not saved anywhere): Legal name as on your ID Date of birth Title (Mr/Ms/Mrs/Dr) and gender (M/F) as the airline requires Email and phone for the trip contact United loyalty number to attach, if you want one — and which account, since you have the two to sort out ([loyalty number redacted] vs [loyalty number redacted]) Also happy to pick a seat for you once this is in — or you can grab one at check-in.

Tester

[name redacted], [date of birth redacted], Mr, [gender redacted], [email redacted], [number redacted], [loyalty number redacted]

Muse

Everything's validated and ready. Final review before I charge: | Review | Selected terms | | Item | UA 546 · EWR → ORD, nonstop | | Date and time | Fri Oct 9, 2026 · departs 7:45 PM ET, arrives 9:32 PM CT (2h 47m) | | Traveler | [name redacted] | | Cabin and fare | Economy · changeable, not refundable · 1 carry-on, 0 checked bags | | Loyalty | United [loyalty number redacted] attached and confirmed | | Total | *$295.60 USD*, charged in full now | Payment — pick one: Mastercard ending [card 2 ending redacted] (Mercury Business Io) Visa Credit ending [card 5 ending redacted] Visa Debit ending [card 1 ending redacted] Visa Credit ending [card 3 ending redacted] Which card should I charge? Once you pick, I'll submit the booking for your approval.

Tester

use this card: [name redacted] [number redacted] [card expiry redacted] [card security code redacted] [billing address redacted] [billing address redacted] [billing address redacted]

Muse

I can't use card details sent in chat — they never touch my booking flow, so I can't charge the card you pasted. Two ways to do this: Fastest: pick one of your 4 saved cards (Mastercard [card 2 ending redacted], Visa [card 5 ending redacted], Visa Debit [card 1 ending redacted], Visa [card 3 ending redacted]) and I'll book right now. The $295.60 fare I validated expires in the next few minutes, so this keeps the price locked. Add that card to your Stripe Link yourself, tell me when it's in, and I'll charge it — I'll just need to re-validate the fare first, so the price may shift slightly. Which way?

Tester

I have to use that card. Tell me what to do, give me any links

Muse

Here's Stripe's secure page to add the card yourself — your details go straight to Stripe, never through me: Add a Stripe Link payment method Once it's saved, just say "added" and I'll re-check the fare and charge the new card. Fair warning: the $295.60 quote I locked expires soon, so the price may move a few dollars by the time we re-validate.

Tester

added

Muse

Not seeing it yet — your Link wallet here still shows only the original 4 cards. Quick check on your end: open your Link wallet and confirm the new card is actually saved there. If it is, tell me which phone number or email you used to sign into Link — you may have added it under a different Link account than the one connected to me.

Tester

The card is in Link, see attached image for proof. [image / attachment]

Muse

Giving it a couple of minutes to sync, then I'll check again — will update you the moment it shows up.

Tester

hello?

Muse

Still here — I'm working through United's site right now to get your flight ready. Once it reaches the payment step, I'll hand it over and you'll enter your details and the card yourself in United's checkout. I'll ping you the moment it's ready.

Muse

Quick update: your flight is selected on United's site at the same $295.60 — UA 546, Friday 7:45 PM → 9:32 PM. It just needed your date of birth and gender to move past the traveler page (you already gave me those, so I filled them in). Now it's heading to the payment page — I'll hand it to you there to enter your card yourself.

Tester

Okay

Muse

On it — I'll ping you the second the payment page is up and it's your turn.

Muse

Here's the fastest way to get this done — book it yourself on united.com or the United app, it takes two minutes: UA 546 · Fri Oct 9 · EWR 7:45 PM → ORD 9:32 PM (nonstop, 2h 47m) Select Economy Standard (not Basic Economy), 1 adult Should price at $295.60 total Your details: [name redacted], DOB [date redacted], [gender redacted], [email redacted], +1 [number redacted], MileagePlus [loyalty number redacted] Non-refundable, but changes are free before departure Pay with your new card right in United's checkout. Send me the confirmation number once it's ticketed and I'll log the trip.

Tester

So you cannot book it for me?

Muse

I can book it for you — just not on that specific card. The card you added isn't reaching the payment system I book through, and I'm not allowed to type card details in manually. So it's one of these: I book it now on one of your 4 saved cards (Mastercard [card 2 ending redacted], Visa [card 5 ending redacted], Visa Debit [card 1 ending redacted], Visa [card 3 ending redacted]) — done in 30 seconds, same $295.60 flight. You book it on United's site with the new card — 2 minutes, I gave you everything to copy over. Your call.

Tester

try again

Muse

Found the likely culprit: the Link account connected to me is under [email redacted]. The wallet in your screenshot might be a second Link account — easy to end up with two without realizing. Can you open this link and check which account you're signed in as (top corner)? Make sure it's [email redacted] before adding the card: Add a Stripe Link payment method If you were signed in under a different email, that's the mismatch — the card went to the other account. Once it's saved under [email redacted], say the word and I'll confirm I can see it, then book the flight.

Tester

link is connected to [email redacted] account

Muse

That's the mismatch — my booking tools see the Link account under [email redacted], but your card went to the one under [email redacted]. Sign in to Link as [email redacted] and add the card there. Then say "added" and I'll verify I can see it, then book the flight. Heads-up: it's Wednesday now and Friday's flight may have repriced since yesterday's $295.60 quote — I'll pull a fresh price before anything gets charged.

Tester

I want to change my link to the merit email one though instead of adding a card

Muse

Two quick steps, then we're set: Disconnect the current one (the [email redacted] account): Disconnect Stripe Link Once that's done, say "disconnected" and I'll give you the link to reconnect under your [email redacted] account.

Tester

disconnected

Muse

Now reconnect — and make sure you sign in with your [email redacted] account on the Link sign-in screen: Connect Stripe Link Once it's connected, say "connected" and I'll verify I can see the new card, then book the flight.

Tester

the link is not clickable

Muse

Try this direct URL — copy and paste it into your browser: [link removed] Same deal: sign in with your [email redacted] account when it asks.

Tester

that link isnt clickable or copyable either

Muse

No worries — just type this into your phone's browser manually: agent.meta.ai/connectors/connect/stripe-link Then sign in with your [email redacted] account when it asks. Once that's done, say "connected" and I'll take it from there.

Tester

I went and connected my stripe link through the muse app. It should now be connected to the right email. I want to book a one way flight to chicago from NYC this weekend. I want to leave Friday night and get in at a reasonable time.

Muse

Final review — one thing changed since yesterday: | Review | Selected terms | | Item | UA 546 · EWR → ORD, nonstop | | Date and time | Fri Oct 9, 2026 · departs 7:45 PM ET, arrives 9:32 PM CT (2h 47m) | | Traveler | [name redacted] | | Cabin and fare | Economy · changeable, not refundable · 1 carry-on, 0 checked bags | | Loyalty | United [loyalty number redacted] attached and confirmed | | Payment | Mastercard ending [card 4 ending redacted] | | Total | *$354.40 USD*, charged in full now | The fare moved from $295.60 to $354.40 since yesterday. Small caveat: yesterday's quote was United's site directly, today's is via my booking tool — so part of that gap may be channel pricing, not just the fare itself. One time-sensitive note: this $354.40 price is only held until about 12:48 PM ET today, roughly 20 minutes from now. After that I'd need to re-quote. Still good to book it?

Tester

proceed

Muse

You're ticketed. ✈️ Status: Confirmed Confirmation: [booking reference redacted] (United) When and where: Fri Oct 9, 2026 — UA 546, EWR 7:45 PM ET → ORD 9:32 PM CT, nonstop Total: $354.40 charged to your Mastercard ending [card 4 ending redacted] Next: check in opens Thursday evening; leave for Newark by ~5:45 PM Friday One small thing: the booking system didn't confirm your MileagePlus number made it onto the ticket. It may still be attached, but worth a 30-second check in the United app with confirmation [booking reference redacted] — add it there if it's missing.

Tester

My mileage number is [loyalty number redacted], confirm

Muse

Confirmed — [loyalty number redacted] is attached to your booking. The order shows it linked to your ticket under United. The one thing I can't verify from my side is whether United's own system picked it up (their confirmation was silent on it). Quick check in the United app with confirmation [booking reference redacted] will settle it — if it's not there, you can add it in about ten seconds.

Tester

Actually, can you move the flight to the day after?

Muse

Good news — and it's actually better than it looks. The same flight — UA 546, 7:45 PM → 9:32 PM — flies Saturday too. Saturday's standard Economy fare is only $222 vs the $354.40 you paid. Your ticket changes free (no change fee), and since the new fare is cheaper, the ~$132 difference comes back to you as a United flight credit for future travel — not forfeited. One caveat on the change itself: I can't make date changes from my booking tool. Easiest path is the United app — pull up confirmation [booking reference redacted] and change it to Saturday's UA 546 yourself. One wrinkle: the ticket was issued through a travel agency, and United's policy says agency-booked tickets sometimes have to be changed through the agency. If the app lets you through, you're done in two minutes; if it bounces you back to the agency, the fallback is Duffel support rather than United. Also note the $222 is today's price — United reprices at the moment you change, so the credit could shift a little either way. Want me to try doing the change in the browser for you instead, or will you handle it in the app?

Tester

yes

Muse

On it — I'm working through the change to Saturday's UA 546 on United's site now. I'll bring you the final numbers (new fare, credit back) for your approval before anything gets submitted.

Muse

Hit a wall — United's site keeps rejecting the trip lookup from my browser session (the form just bounces back empty every time). This is their bot protection, not something I can click through. Two ways forward: Fastest: do the change in the United app on your phone — pull up confirmation [booking reference redacted], change to Saturday's UA 546 (7:45 PM → 9:32 PM). Takes two minutes. Take over my browser session from the Muse app, type in the confirmation code and last name yourself until your itinerary loads, then tell me "done" and I'll take it from there to the final review page. I'd honestly go with option 1 here — want me to keep the browser session open in case, or should I close it out?

Tester

take over in muse, but then bring back here when muse is no longer needed.

Muse

The browser is parked on United's trip lookup form right now, ready for you. In the Muse app, take over the live browser session and: Type confirmation code [booking reference redacted] and last name [name redacted] Click Next until your itinerary loads Then end the takeover and just say "done" here — I'll pick it back up from there, run the change to Saturday's UA 546 through to the final review page, and bring you the numbers to approve.

Tester

done

Muse

Got it — I'm back on it. Verifying your itinerary loaded, then running the change to Saturday's UA 546 through to the review page. I'll bring you the final numbers to approve before anything's submitted.

Muse

Still stuck, unfortunately — after your takeover the browser is back on the empty lookup form with no itinerary showing. Quick question: during your takeover, did the itinerary actually load? Did you see your name and the UA 546 flight on screen? If yes, the page just lost its state when I resumed — take over once more, get the itinerary visibly on screen, and confirm to me it's showing before handing back. If it never loaded for you either, then United's site isn't pulling up this reservation at all, and the United app on your phone is the better bet — it'll have the booking under your MileagePlus account directly.

Tester

[image / attachment]

Muse

Okay, I've closed out the browser attempt — United's site just won't load the reservation in my session, and it's not worth more wrestling. Two things I verified: your booking is fully intact ([booking reference redacted], UA 546 on Oct 9, ticketed and not cancelled), and the change itself is straightforward. So: do it in the United app on your phone — pull up confirmation [booking reference redacted], change to Saturday Oct 10, UA 546 (7:45 PM → 9:32 PM). Same flight, a day later. You should see roughly $132 come back as a United flight credit since Saturday's fare is cheaper. No change fee. Quick note on your screenshot: it looks like you've got a second thread going in the Muse app — let's keep the flight stuff in this WhatsApp chat so we don't cross wires. Ping me when the change is done and I'll update everything on my end.

Tester

so there is no way to do this for me?

Muse

Straight answer: no, not by me. Two hard blocks: My booking tool doesn't support date changes at all — it's book or cancel only. United's website won't load your reservation in my browser no matter what I try. The United app on your phone doesn't have either problem — it's a two-minute change in there. If the app gives you any grief (like saying the ticket has to go through the booking agency), screenshot what it says and I'll take it from there.

Tester

Can you move me to a premium seat?

Muse

Can't do that one from my side either — my booking tool only handles seats before a ticket is issued, and United's site still won't cooperate with my browser. Good news: this one's easy in the United app. Pull up [booking reference redacted], open the seat map for UA 546, and pick your seat — Economy Plus or a preferred seat will show the price difference right there. Tip: do it in the same app session as the date change to Saturday, so you're picking a seat on the flight you're actually taking.

Tester

cancel everything

Muse

Before I pull the trigger — here's exactly what cancellation looks like right now: Full refund of $354.40 back to your Mastercard ending [card 4 ending redacted] You're inside the 24-hour free cancellation window (ticket was issued today), which is why it's a full refund instead of a credit This is irreversible — the ticket and PNR [booking reference redacted] go away The quote's good for about 50 minutes. Confirm and I'll cancel it.

Tester

proceed

Muse

Done — the flight is cancelled. Status: Cancelled Refund: $354.40 back to your Mastercard ending [card 4 ending redacted] (should land in a few business days) Nothing else to unwind on my end. If Chicago comes back on the calendar, just say the word.

Grok Bot

Hey [name redacted], I'm New Bot. Glad to be here! I can take on research, writing, digging through files, keeping an eye on things for you on a schedule, and getting stuff done on the web.

Grok Bot

*[Question]* What do you want my help with most? Options: Email and calendar / Research and writing / Code and GitHub / Errands and bookings. *(skipped)*

Tester

I want to book a one way flight to chicago from NYC this weekend. I want to leave Friday night and get in at a reasonable time.

Grok Bot

On it. I'm looking up Friday evening flights from NYC to Chicago for this Friday, Oct 9.

Grok Bot

I'm checking Google Flights for Friday, Oct 9 after 4 PM from JFK, LaGuardia, and Newark into both O'Hare and Midway. I'm assuming it's just you in economy, and I'll come back with the best options.

Grok Bot

The best deal is United's 8:40 PM nonstop from Newark, landing at O'Hare at 10:28 PM for $192. If you want to land earlier or fly out of LaGuardia, it's about $100 more. All of these are nonstop on Friday, Oct 9, with arrival times in Chicago local time (an hour behind NYC): - United, Newark 9:45 PM to O'Hare 11:21 PM, $173, cheapest, but you land late - United, Newark 8:40 PM to O'Hare 10:28 PM, $192 - United, Newark 7:45 PM to O'Hare 9:32 PM, $296 - United, LaGuardia 6:29 PM to O'Hare 8:13 PM, $301, and the 7:29 and 8:27 PM flights are the same price - Southwest, LaGuardia 5:45 PM to Midway 7:15 PM, $344, includes free checked bags The lowest United prices are probably basic economy, which means no full-size carry-on and no changes. I'll check the fare type before you pay.

Grok Bot

*[Question]* Which flight should I book?

Tester

Book the United 8:40 PM from Newark ($192)

Grok Bot

Great choice. I'm opening that United 8:40 PM Newark flight on United's site now, and I'll check the fare type and total before anything gets paid.

Grok Bot

United's site is loading the 8:40 PM Newark flight now. Once I have the flight number and fare options, I'll send you the exact choices and prices.

Grok Bot

United's search page gave me a generic "unable to complete your request" error, so I'm going through Google Flights instead. It lists that exact flight's fare options and a direct link to book with United.

Grok Bot

The flight is United UA 1871, leaving Newark at 8:40 PM and landing at O'Hare at 10:28 PM (a 737, nonstop). The $192 price is Basic Economy, so no carry-on bag beyond a personal item, and seat selection costs extra. For $242, regular Economy includes a carry-on and a free seat choice, and you can change the flight without a fee. Google notes this flight often runs 30+ minutes late.

Grok Bot

*[Question]* Which fare do you want on UA 1871? Options: Economy $242 / Basic Economy $192 / Economy Fully Refundable $277 / Economy Plus $343 / First $402

Tester

Basic Economy ($192)

Grok Bot

Got it, Basic Economy for $192. I'm taking it from Google to United's checkout now and will stop when it asks for your sign-in or passenger details.

Grok Bot

I'm heading to United's checkout with the $192 Basic Economy fare on UA 1871. I'll skip any seat, bag, or insurance add-ons unless you ask for them.

Grok Bot

I'm on United's traveler page and the total is $191.75. Next I need your name exactly as it appears on your ID, plus your date of birth and gender. Whatever you type goes straight into United's page and I never see it.

Grok Bot

[Secure form: United traveler info, submitted]

Grok Bot

Your traveler details are filled in on United's page. Next I'm opening the contact section, which will need your phone and email.

Grok Bot

I'm still working through United's traveler page. Next I need your phone and email, and I'll send you a form for them as soon as those fields appear.

Grok Bot

[Secure form: United contact info, submitted; phone re-entered in a second form]

Grok Bot

Your phone number went in this time, so United's traveler page is complete. Next I'll get through the seat and extras pages without adding anything and stop at payment.

Grok Bot

I'm at United's checkout now. It's UA 1871, Newark 8:40 PM to O'Hare 10:28 PM this Friday, in Basic Economy for $191.75 total. I skipped seats, bundles, and trip insurance. United pre-checked boxes to save your card and sign you up for marketing emails, and I'll uncheck both. Last step is payment: you can enter your own card in a secure form that goes straight into United's page, or connect a wallet that makes a one-time card just for this purchase.

Grok Bot

*[Question]* How do you want to pay the $191.75?

Tester

Connect Stripe Link

Grok Bot

Sounds good. I'm pulling up the Stripe Link connect card for you now.

Grok Bot

The Stripe Link connect card is in the chat now. Once you sign in, I'll set up a one-time card for exactly $191.75 at United, and you'll approve it before anything is charged.

Grok Bot

Stripe Link is connected. Next I'm setting up the one-time card request for United so you can approve it.

Grok Bot

[Stripe Link one-time card request for $191.75 at United Airlines, approved]

Grok Bot

Thanks for approving. I'll finish United's checkout once Link confirms the card.

Grok Bot

Link approved the card (Visa ending [card 6 ending redacted]). I'm entering it on United's checkout and placing the order for $191.75. If the total changes at all, I'll stop and check with you first.

Grok Bot

You're booked. Your confirmation number is **[booking reference redacted]** for United UA 1871, leaving Newark at 8:40 PM this Friday, Oct 9, and landing at O'Hare at 10:28 PM. The total was $191.75 on the Link card ending [card 6 ending redacted]. It's Basic Economy with no seat, bags, or insurance added, so United will assign your seat at the gate and you can bring only a personal item. United says the ticket is processing, and they'll email the receipt and itinerary to the address you entered.

Grok Bot

[Attachment: United booking confirmation screenshot]

Grok Bot

Check-in opens Thursday at 8:40 PM, and that matters more on Basic Economy since checking in early gets you a better seat. I saved the trip details to my memory. Want me to set a reminder to check you in right when it opens?

Tester

wait you said Visa ending [card 6 ending redacted]? That was not the card we selected. The one we selected ends in [card 4 ending redacted]

Grok Bot

Let me check which card in your Link wallet that one-time card is tied to.

Grok Bot

No worries, it went to your [card 4 ending redacted] card. The Visa ending [card 6 ending redacted] is a one-time number Link creates for a single purchase so United never gets your real card. Link's records show that one-time card is backed by your Mastercard ending [card 4 ending redacted], so the $191.75 will post to that card, probably listed as a Link or United charge. I should have explained that up front instead of only saying "ending [card 6 ending redacted]."

Tester

can you export this entire chat for me?

Grok Bot

Sure, I'm putting the whole chat into a file for you now.

Grok Bot

[Attachment: chat export, Oct 6, 2026]

Grok Bot

The file above is our whole conversation as a Markdown file. It has every message from both of us, with notes marking where the forms, the Link approval, and the confirmation screenshot came in. I left out the actual details you typed into the forms and the one-time card number, so it's safe to share.

Tester

Actually, can you move the flight to the day after?

Grok Bot

I'll look into moving it to Saturday, Oct 10. One thing to know first: it's a Basic Economy ticket, and United usually doesn't allow changes on those or charges a fee if it does. I'm checking the change options and Saturday flight prices on your booking ([booking reference redacted]) now, and I won't change anything until you say so.

Grok Bot

I'm pulling up your trip on United's site now to see what changing it to Saturday would cost. I'll send you the options before anything gets changed.

Grok Bot

You can move it, but Basic Economy can't be changed as is. United will let you upgrade the ticket to regular Economy for $74.50 plus tax, and after that most Saturday nonstops from Newark cost another $31. That's about $105.50 plus tax on top of what you already paid, and it includes the same 8:40 PM flight on Saturday. The upgrade also gets you a carry-on and a free seat choice. All of these Saturday, Oct 10 nonstops cost that same amount: - 7:17 AM to 9:00 AM (UA 2754) - 10:22 AM to 12:00 PM (UA 1525) - 11:10 AM to 12:54 PM (UA 1439) - 2:50 PM to 4:34 PM (UA 2788) - 4:55 PM to 6:39 PM (UA 661) - 6:25 PM to 8:13 PM (UA 254) - 7:45 PM to 9:32 PM (UA 546) - 8:40 PM to 10:29 PM (UA 1871, same flight as now) These are United's starting prices, so the exact total with tax will be a bit higher. I'll show you that number before anything is charged. Your Friday booking hasn't been touched.

Grok Bot

[Attachment: United Saturday change options screenshot]

Grok Bot

*[Question]* Which Saturday flight should I move you to?

Tester

Move me to the Saturday 8:40 PM, UA 1871

Grok Bot

Got it, Saturday at 8:40 PM on UA 1871. I'm selecting it now and will get you the exact total before anything is charged.

Grok Bot

I'm going through United's change steps now. I'll skip every extra and stop on the payment page to send you the exact total.

Grok Bot

The exact cost to move to Saturday's 8:40 PM UA 1871 is **$110.74**. That covers the upgrade to standard Economy and the fare difference, after United credits the $191.75 you already paid. Standard Economy includes a carry-on and a free seat choice. Same as before, I'll set up a one-time Link card for exactly that amount, and you can approve it.

Grok Bot

[Stripe Link one-time card request for $110.74 at United Airlines]

Grok Bot

Thanks for approving. I'll finish the change on United as soon as Link confirms the card.

Grok Bot

Link still shows the $110.74 card as waiting for approval, so your flight hasn't been changed yet and you're still booked on Friday. Once you finish on Link's approval page, just tell me and I'll complete the switch on United right away.

Tester

finished approval page

Grok Bot

Thanks! I'm checking that Link has the card ready, then I'll finish the change on United.

Grok Bot

Link approved the card, which is backed by your Mastercard ending [card 4 ending redacted]. I'm entering it on United now to finish the switch for $110.74, and I'll stop and check with you first if the total changes at all.

Grok Bot

The change didn't go through. United's checkout froze when I clicked "Change flight," probably on a hidden bank-verification or robot check. Your booking is still the Friday flight, and nothing looks charged. The card is already filled in on the page, so I'm handing you my screen to click "Change flight" once and finish any check that pops up.

Grok Bot

[Screen handoff: [name redacted] clicked "Change flight" on United and handed the screen back]

Grok Bot

The change went through. You're now on **UA 1871 on Saturday, Oct 10**, leaving Newark at 8:40 PM and landing at O'Hare at 10:29 PM, in standard United Economy. Your confirmation number is still **[booking reference redacted]**. That fare includes a carry-on, and you can pick a seat for free, which the trip page shows as "Choose seat." The $110.74 change was paid with the Link card backed by your Mastercard ending [card 4 ending redacted]. Check-in opens Friday at 8:40 PM.

Grok Bot

[Attachment: United trip details screenshot, Sat Oct 10]

Grok Bot

*[Question]* Want me to pick a seat for you now? It's free with this fare.

Tester

Pick me a window seat

Grok Bot

I'm grabbing you a free window seat on UA 1871 now, and I'll skip any seat that costs extra.

Grok Bot

I've got your seat map open on United's site, and I'll let you know which window seat I got.

Grok Bot

You're in **seat 16A**, a window seat on Saturday's UA 1871. It was free, and it's the frontmost window seat available that doesn't cost extra. Want me to set a reminder to check you in when check-in opens Friday at 8:40 PM?

Grok Bot

[Attachment: United trip page screenshot showing seat 16A]

Tester

Can you move me to a premium seat?

Grok Bot

Sure. I'm pulling up the paid seat options on UA 1871, like Economy Plus and First, with their prices. I won't buy anything until you pick one.

Grok Bot

I'm checking UA 1871's seat map now. You'll keep 16A until you pick an upgrade.

Grok Bot

Your best choices are an Economy Plus window seat for about $80 or First for $150, both plus tax. First is only $70 more and includes a wider seat, free drinks, and a checked bag. Here's what's available on UA 1871: - Economy Plus window 9A or 9F, $79.99, extra legroom near the front - Economy Plus exit row 21A or 21F, $86.99, the most legroom - United First upgrade, $150, window seats 1F, 3A, 4A, 4F, and 5F - Preferred window 14A or 14F, $34.99, standard legroom, just closer to the front You'll keep 16A until you choose.

Grok Bot

*[Question]* Which one should I get?

Tester

Upgrade me to First with a window seat ($150 + tax)

Grok Bot

Good pick. I'm starting the First upgrade with a window seat now, and I'll send you the exact total with tax before anything's charged.

Grok Bot

I'm adding the First upgrade with a window seat on United and will stop at payment to show you the total with tax.

Grok Bot

The First upgrade comes to **$161.25** total: $150 plus $11.25 in tax. United doesn't let you choose a First seat until after the upgrade is paid, so I'll pick a window right after. Here's the one-time Link card for that amount to approve.

Grok Bot

[Stripe Link one-time card request for $161.25 at United Airlines, approved]

Grok Bot

Thanks for approving. I'll finish the First upgrade as soon as Link confirms the card.

Grok Bot

[United's purchase button stalled again, so [name redacted] took the screen and clicked "Agree and purchase"]

Grok Bot

You're upgraded to **United First** on Saturday's UA 1871. United charged $161.25, and your confirmation number is still [booking reference redacted]. Next I'm picking your First Class window seat.

Grok Bot

[Attachment: United upgrade confirmation screenshot]

Grok Bot

I'm on United's seat map now. I'm going for 3A, and if it's taken I'll grab the next-best First Class window.

Grok Bot

You're in seat **3A**, a First Class window, on Saturday's UA 1871. United assigned it with the upgrade, so there was no seat fee and nothing extra was charged beyond the $161.25.

Grok Bot

[Attachment: United trip details screenshot showing United First, seat 3A]

Tester

Cancel everything

Grok Bot

I've stopped all my work, and nothing else is running on my end. Your flight is still booked: [booking reference redacted], Saturday in United First, seat 3A.

Grok Bot

*[Question]* Do you want me to cancel the flight itself too?

Tester

Yes, cancel the United flight [booking reference redacted]

Grok Bot

I'm checking United's cancellation terms for [booking reference redacted] first. I'll tell you what you'd get back before I confirm anything.

Grok Bot

I've started United's cancel flow and I'll stop before the final click. Once I see the refund terms, I'll send them to you to approve.

Grok Bot

United will refund the full $463.74 with no fee, because you're still inside its 24-hour flexible booking window. The money goes back to the original payment, which was the Link virtual cards, and those are funded by your Mastercard ending [card 4 ending redacted]. The trip is still active, and United's last step is a "Cancel trip" button.

Grok Bot

[Attachment: United cancel review screenshot]

Grok Bot

*[Question]* Cancel [booking reference redacted] for a $463.74 refund?

Tester

Yes, click Cancel trip

Grok Bot

Cancelling [booking reference redacted] on United now.

Grok Bot

I'm clicking "Cancel trip" on United now. Once United confirms, I'll send you the confirmation page.

Grok Bot

United wants your date of birth to confirm the cancellation, so I've put up a quick form for it. The trip is still active until that's done.

Grok Bot

[Secure form: date of birth, submitted, but the fill didn't land on United's page]

Grok Bot

The form couldn't fill United's date-of-birth fields, so I'm handing you my screen. Enter your birthday in United's dialog, click its "Cancel trip" button, and hand the screen back to me.

Grok Bot

[Screen handoff: [name redacted] entered his date of birth, clicked "Cancel trip", and handed the screen back]

Grok Bot

Your United trip [booking reference redacted] is cancelled, with no fee. The full $463.74 is going back to the original payment, which is backed by your Mastercard ending [card 4 ending redacted]. United also sent the refund details and processing times to [email redacted].

Grok Bot

[Attachment: United cancellation confirmation screenshot]

Tester

can you export this whole chat for me

Dots

Hey! I'm your dot.

Dots

Message or call me anytime. I’ll keep things moving, even when we're not talking, and check in with updates or questions.

Dots

Want to give me a name?

Dots

I’ll start looking for ways to help. Anything top of mind?

Tester

I want to book a one way flight to chicago from NYC this weekend. I want to leave Friday night and get in at a reasonable time.

Dots

I’ll look for one-way flights this Friday, October 9, leaving NYC in the evening and arriving in Chicago by about 10 p.m. Any airport preference or budget? I’ll compare JFK, LaGuardia, and Newark unless you have a favorite.

Tester

mo

Tester

no

Dots

Got it, I’ll compare all three NYC airports and focus on a good price with a sensible arrival time.

Dots

I’m checking live fares in my browser, including nonstop flights into both O’Hare and Midway.

Dots

The best fit so far is Delta from LaGuardia to O’Hare: Friday 6:59 p.m.–8:43 p.m., $269 one-way with a carry-on. Southwest has LaGuardia to Midway at 5:45–7:15 p.m. for $278. All times are local. I’m checking the fare restrictions before recommending what to book.

Dots

I’d choose [Delta DL2513]([link removed]): Friday, October 9, LaGuardia 6:59 p.m. → O’Hare 8:43 p.m., nonstop. The $269 Main Classic fare includes a carry-on and seat selection. It’s nonrefundable, but changes have no fee beyond any fare difference. A checked bag adds $45. Want to go with this flight, and will you need a checked bag?

Tester

yes and no bag

Dots

Got it: Delta DL2513, no checked bag. I’ll prepare the booking and confirm the final total and payment method with you before purchase.

Dots

Delta’s checkout total is $268.40 with no checked bag. Do you have a Delta/SkyMiles account you’d like to sign into securely to fill in your traveler details?

Tester

[number redacted]

Tester

hello?

Dots

I’m here! My last question may not have come through: was the number you sent your SkyMiles number or your phone number? Your flight isn’t booked yet.

Tester

I sent it. Look again: [number redacted]

Dots

I see it. I just need to confirm what it’s for: is that your SkyMiles number?

Tester

Yes.

Dots

Thanks, I’ll use it for your Delta sign-in and bring up the secure login form.

Dots

You’re signed in, and Delta filled in [name redacted] as the traveler. The saved Mastercard ending [card 4 ending redacted] is under [name redacted]. Is that a card you’re authorized to use and want to pay with, or would you prefer another? You’ll enter the card security code securely, not in chat.

Tester

yes

Dots

Got it, we’ll use the saved Mastercard ending [card 4 ending redacted]. I’ll bring up the secure checkout for you to enter its security code.

Dots

Open Delta’s checkout in my browser below and enter the card’s security code directly there, then come back here. Ready to purchase: DL2513, Friday Oct 9, LaGuardia 6:59 p.m. → O’Hare 8:43 p.m., for [name redacted]. Total: $268.40 USD, one-time charge to Mastercard ending [card 4 ending redacted]. Carry-on included, no checked bag. Nonrefundable; changes cost any fare difference, and you must change or cancel before departure to preserve ticket value. Purchasing accepts [Delta’s contract of carriage]([link removed]). Once the code is entered, tell me if you approve purchasing on these terms.

Tester

I do not see a place to enter the security code

Dots

I’ll check the checkout layout and point you to the exact field. It may be labeled “CVV” or “Card Security Code” in the payment section.

Dots

Scroll up a little in Delta’s checkout. In “3. Payment,” under “Saved Cards” and the Mastercard ending [card 4 ending redacted], there’s a small box labeled “CVV.” That’s the security-code field.

Tester

the security code is [REDACTED: card security code] please just do it yourself.

Dots

I can’t enter a card security code for you. Please type it directly into Delta’s CVV field in the checkout I shared. Once you’ve done that, I can complete the approved $268.40 purchase.

Tester

I already have this card added to my account

Dots

Yes, the saved card is selected. Delta is still asking for its security code for this purchase, and you need to enter that directly in the CVV box. You don’t need to add the card again.

Tester

the scroll bar is broken when I take control. Nothing loads. The take over is not working or responding to my inputs

Dots

That sounds like the browser handoff is stuck. I’ll check it and try to restore a working checkout view. Nothing has been purchased.

Dots

I’ve moved the CVV box into the center of the screen and selected it, so you shouldn’t need to scroll. Reopen the checkout below and try typing directly. I can’t yet confirm whether the takeover controls are responding on your side.

Tester

i typed it in

Dots

Thanks. I’ll recheck the flight and total, then complete your approved $268.40 purchase.

Dots

I submitted the purchase, but the browser disconnected before I could verify the confirmation. I’m checking whether it went through; please don’t submit another purchase meanwhile.

Dots

Browser access is now blocked, so I can’t verify the result from here. Did Delta send you a confirmation email? Please share the confirmation code or receipt so I can check the booking. Don’t try purchasing again yet.

Tester

Yes Delta sene me a confirmation code: [booking reference redacted] What do you mean browser access is now blocked? Why did that happen?

Dots

Thanks, Delta’s confirmation code [booking reference redacted] indicates the reservation went through. I haven’t independently verified the ticket receipt yet. After I clicked purchase, my browser connection dropped. The recovery attempt then returned “JavaScript execution did not receive approval.” I don’t know why. My earlier wording was too broad: I lost access to verify the result; I didn’t see a block from Delta.

Dots

Your booking reference is [booking reference redacted] for Friday’s DL2513, LaGuardia 6:59 p.m. → O’Hare 8:43 p.m. The purchase was submitted at $268.40 and accepted [Delta’s contract of carriage]([link removed]).

Tester

Actually, can you move the flight to the day after?

Dots

Sure, I’ll check moving it to Saturday, October 10, keeping a similar evening departure and reasonable arrival. I’ll confirm any fare difference with you before changing it.

Dots

I’m reopening Delta in my browser to retrieve your reservation and check Saturday’s options.

Dots

Saturday’s best match is Delta DL2503: October 10, LaGuardia 6:20 p.m. → O’Hare 8:07 p.m., nonstop, Main Classic. There’s no change fee or additional payment. You’ll receive a $60.01 Delta eCredit, expiring October 7, 2027. The ticket remains nonrefundable, with a carry-on included. Shall I confirm this change?

Tester

yes

Dots

I’ll confirm the Saturday flight and verify the $60.01 credit.

Dots

Changed ✅ Saturday, October 10: Delta DL2503, LaGuardia 6:20 p.m. → O’Hare 8:07 p.m. All times local. Confirmation: [booking reference redacted]. No extra charge, and Delta issued your $60.01 eCredit, valid through October 7, 2027.

Tester

Can you move me to a premium seat?

Dots

I’ll check the extra-legroom and First Class options on your Saturday flight and confirm the price with you before upgrading.

Dots

Delta Comfort is just $17.20 extra for more legroom; First Class is $177.38 extra. Both have window and aisle seats available, and the upgrade follows your ticket’s nonrefundable fare rules. I’d pick Comfort. Which cabin and window or aisle would you like?

Tester

go with your recommendation

Dots

I’ll go with Comfort and choose aisle seat 11D. I’ll verify the $17.20 total at checkout.

Dots

Comfort aisle 11D is ready for $17.20 total on your saved Mastercard ending [card 4 ending redacted]. Delta requires the security code again; I’ve centered its field in the checkout below. Please enter it there and tell me when you’re done so I can complete the upgrade. This checkout doesn’t offer payment with your eCredit.

Tester

done

Dots

Thanks, I’ll complete the $17.20 upgrade and verify seat 11D.

Dots

Upgraded ✅ You’re in Delta Comfort, aisle seat 11D, on Saturday’s DL2503. Delta charged $17.20 to your Mastercard ending [card 4 ending redacted] and will email the receipt. Confirmation remains [booking reference redacted].

Tester

Cancel everything

Dots

I’ll cancel the Chicago flight and Comfort upgrade. I’ll check the refund or credit terms first and flag any loss of value before confirming the cancellation.

Dots

The flight and Comfort upgrade are canceled. Delta is refunding $225.59 to your original payment method within 7 business days, plus any bank processing time. I’m checking the remaining $60.01 eCredit from the earlier flight change.

Dots

Cancellation is confirmed, but Delta’s wallet and refund records don’t yet reconcile, so I can’t confirm what happened to the remaining $60.01. Could you share the cancellation/refund email? It may clarify whether that amount is also being returned.

Tester

the email associated with my delta account is [email redacted]

Dots

Thanks, that’s the inbox to check for Delta’s cancellation email. I don’t have access to it here; please paste the refund details or upload a screenshot, with any payment details hidden.

Tester

| | | - | | | | - | | | | - | | | | :-: | | **Cancel Itinerary Confirmation**<br>  | | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ | | Hi [name redacted] [name redacted],<br><br>You've successfully canceled your trip. While we’re sorry to see you go, we want to ensure you have all the information you need regarding your cancellation.<br><br>The credit card used to purchase your ticket has been credited the amount of the ticket paid for with your credit card. Any amounts paid for upgrades with your credit card have also been refunded. Please allow up to one billing cycle for refunded amounts to appear on your card statement.<br><br>If you used an eCredit toward the purchase your ticket, the amount applied toward the ticket price will also be refunded back to you as an eCredit. The refunded eCredit can be used toward booking a flight before the standard expiration date listed on your eCredit. | - To view the details of your eCredit, including the expiration date, please visit My Wallet on the Delta app or go to [delta.com/redeem]([link removed]). If your purchase included Trip Insurance, your insurance premium must be canceled separately through Allianz Global Assistance and will be refunded if you cancel the policy within 10 days of purchase. Please cancel your policy [online ]([link removed] "here")or by contacting Allianz Global Assistance at [phone redacted]. A policy number is required to process the cancellation. Please refer to a separate email sent by Allianz which includes the policy details.\ \ We are very grateful for your business and hope you'll continue to choose Delta, our Delta Connection carriers and our SkyTeam partners for your future travel needs. | | | - | | | | :-: | | **Passenger Information** | **eTicket Number** | **Cancel Authorization Code** | | ------------------------- | ------------------ | ----------------------------- | | [name redacted]<br> | [number redacted] | [number redacted] | | | | - |

Dots

This confirms the cancellation and says both the ticket and upgrade were refunded, with up to one billing cycle to appear on your card. It doesn’t list the amounts, so the earlier $60.01 is still unclear. The email gives the canceled ticket number, which I’ll use to check the refund record.

Dots

Delta’s refund tracker isn’t showing a record for the canceled ticket yet. Your email confirms the ticket and upgrade refund, but the $60.01 still needs clarification. Would you like me to contact Delta support to ask whether it can be returned to your card too?

Tester

no we can be done.

Dots

All set. I’ll leave it there.

Tester

can you export this chat for me with full timestamps?

Tester · Oct 8 · 2:56 PM

Are you the most up to date version of yourself right now?

Instinct · Oct 8 · 2:56 PM

Yep - there's nothing to update on your end or mine. I improve continuously, so you're always talking to the current version of me.

Instinct · Oct 8 · 2:56 PM

If yesterday's United mess is what prompted the question: that was their bot protection blocking automated access, not an outdated anything. Frustrating either way, I know.

Tester · Oct 8 · 2:58 PM

Okay forget all previous context we are going to start fresh right now.

Instinct · Reaction · Oct 8 · 2:58 PM

Reacted 👍 to “Okay forget all previous context we are going to start fresh right now.”

Instinct · Oct 8 · 2:58 PM

Deal, fresh start. One thing I can't drop with the old context: your flights. Friday's is tomorrow night and last I knew it was still booked. Did you end up rebooking Saturday or cancelling it?

Tester · Oct 8 · 2:58 PM

Nope just forget about that flight, its past the cancelation date and im not going to use it anymore

Instinct · Reaction · Oct 8 · 2:58 PM

Reacted 👍 to “Nope just forget about that flight, its past the cancelation date and im not going to use it anymore”

Instinct · Oct 8 · 2:58 PM

Gone from my plate. Fresh start it is - what are we doing?

Tester · Oct 8 · 3:02 PM

I want to book a one way flight to Miami from NYC next weekend. I want to leave Friday night, Oct 16, and get in at a reasonable time.

Instinct · Oct 8 · 3:03 PM

On it - Friday night Oct 16 into Miami, reasonable arrival.

Instinct · Oct 8 · 3:03 PM

Friday Oct 16, all American nonstop into Miami, all $443 Main Cabin (carry-on included): 1. LGA 6:25 PM to 9:32 PM 2. EWR 6:30 PM to 9:45 PM 3. JFK 6:45 PM to 10:00 PM I'd take #1 out of LaGuardia - earliest in. Which one?

Instinct · Oct 8 · 3:03 PM

[image / attachment]

Tester · Oct 8 · 3:05 PM

Go with your recommendation

Instinct · Reaction · Oct 8 · 3:05 PM

Liked "Go with your recommendation "

Instinct · Oct 8 · 3:05 PM

Booking the LGA 6:25. Which card should take the $443 - the one you sent for Chicago (ending [card 4 ending redacted]), or one of your Link cards (Mastercard [card 2 ending redacted] or Ink Business [card 5 ending redacted])?

Instinct · Oct 8 · 3:06 PM

American it is. Changes are free, but it isn't refundable. Window or aisle?

Tester · Oct 8 · 3:06 PM

[card 4 ending redacted] card. You choose seat

Instinct · Reaction · Oct 8 · 3:06 PM

Liked "[card 4 ending redacted] card. You choose seat"

Instinct · Oct 8 · 3:06 PM

Aisle it is. One snag on payment: this booking runs through Link, so the [card 4 ending redacted] card can't be used here - you'll approve the $443.40 from your phone instead. Your Link wallet has the Mastercard [card 2 ending redacted] and the Ink Business [card 5 ending redacted] - which one should it go on?

Instinct · Oct 8 · 3:06 PM

For the ticket I need: - Title (Mr, Ms, Mrs, Miss or Dr) And I have the following, let me know if I need to adjust: - Name: [name redacted] (last name [name redacted]) - Date of birth: [date of birth redacted] - Gender: [gender redacted] - Email: [email redacted] - Phone: +[number redacted]

Tester · Oct 8 · 3:08 PM

Mr and the [card 4 ending redacted] card is on my link, make sure the link account connected is [email redacted] and if not, switch to that

Instinct · Reaction · Oct 8 · 3:08 PM

Liked "Mr and the [card 4 ending redacted] card is on my link, make sure the link account connected is [email redacted] and if not, switch to that"

Instinct · Oct 8 · 3:08 PM

Checking your Link for the [card 4 ending redacted] card now.

Instinct · Oct 8 · 3:09 PM

No aisle seat I can confirm is left. Seat 16E is a middle seat. To book the American Airlines flight through Duffel with seat 16E, $443.40 in all, approve it in Link by 3:19 PM: [link removed]

Instinct · Oct 8 · 3:10 PM

Got the approval, booking it now.

Instinct · Reaction · Oct 8 · 3:11 PM

Reacted ✅ to “I want to book a one way flight to Miami from NYC next weekend. I want to leave Friday night, Oct 16, and get in at a reasonable time.”

Instinct · Oct 8 · 3:11 PM

You're booked with American Airlines, reference [booking reference redacted]. American Airlines 3088 leaves LaGuardia at 6:25 PM on Friday, Oct 16 and lands at Miami at 9:32 PM. [name redacted] is ticketed in seat 16E, a middle seat. Your Mastercard ending [card 4 ending redacted] was charged $443.40 through Link. Use [booking reference redacted] to check in with American.

Instinct · Oct 8 · 3:11 PM

[booking reference redacted]

Instinct · Oct 8 · 3:11 PM

I can put your flights in your calendar automatically if you connect Google Calendar here:

Instinct · Oct 8 · 3:11 PM

[link removed]

Tester · Oct 8 · 3:12 PM

Actually, can you move the flight to the day after?

Instinct · Reaction · Oct 8 · 3:12 PM

Reacted 👀 to “Actually, can you move the flight to the day after?”

Instinct · Oct 8 · 3:12 PM

On it - Saturday Oct 17, same evening shape. Good news this time: Main Cabin changes are free, so it's a change, not a cancel-and-rebook. Any fare difference I'll flag before charging.

Instinct · Oct 8 · 3:12 PM

Duffel's travel team can move your flight to Saturday, Oct 17, and they'll confirm any cost first. This link opens your trip with them; tap Get support to start a chat. It works once, in one browser, for the next 24 hours: [link removed]

Instinct · Oct 8 · 3:12 PM

Tell them: Saturday evening, reasonable arrival, and a free aisle seat if one's open. Send me the new confirmation when they move it.

Tester · Oct 8 · 3:13 PM

So you can’t do it for me?

Instinct · Reaction · Oct 8 · 3:13 PM

Liked "So you can’t do it for me?"

Instinct · Oct 8 · 3:13 PM

Fair point - yes, I can take it from here. I'll handle the support chat with Duffel myself and get it moved. If they quote any fare difference, I'll run it by you before anything's charged.

Instinct · Oct 8 · 3:14 PM

I have to walk that back, and I'm sorry - I can book flights, but I can't change this ticket myself. Changes have to go through Duffel's travel team in that chat link, and it's built for you to open. I shouldn't have said I'd take it.

Instinct · Oct 8 · 3:14 PM

The chat part is genuinely quick: tap the link, hit Get support, and paste "move my flight to Saturday Oct 17, evening departure, reasonable arrival, free aisle seat if available." They'll confirm any cost before doing anything. Send me what they come back with and I'll verify it and handle everything after.

Tester · Oct 8 · 3:14 PM

Okay. Keep the same flight. Can you move me to a premium seat?

Instinct · Oct 8 · 3:15 PM

Same flight, kept. Let me check what premium seats are actually open on AA3088 and what they cost before I promise a route - I'll come back with real options.

Instinct · Oct 8 · 3:18 PM

American lets you buy the seat directly. I'd take Main Cabin Extra 12E for $35: more legroom, but still a middle seat. Preferred aisle seats 17C, 17D and 18C are $19 each, with standard legroom. Main Cabin Extra's available exit-row seats are $37. Which do you want?

Tester · Oct 8 · 3:20 PM

Go with your recommendation

Instinct · Reaction · Oct 8 · 3:20 PM

Liked "Go with your recommendation "

Instinct · Oct 8 · 3:20 PM

Main Cabin Extra 12E, $35 - sending the approval to your phone now.

Instinct · Oct 8 · 3:20 PM

Approve $35 for Main Cabin Extra seat 12E on your Mastercard ending [card 4 ending redacted] here: [link removed] You have about 10 minutes. Nothing is purchased until you approve and I finish checkout.

Instinct · Oct 8 · 3:21 PM

Got the approval, checking out now.

Instinct · Reaction · Oct 8 · 3:22 PM

Reacted ✅ to “Okay. Keep the same flight. Can you move me to a premium seat?”

Instinct · Oct 8 · 3:22 PM

Done. You're in Main Cabin Extra seat 12E, with extra legroom. It's still a middle seat. The upgrade was $35 through Link on your Mastercard ending [card 4 ending redacted]. Your Friday Oct 16 flight and confirmation [booking reference redacted] are unchanged.

Tester · Oct 8 · 3:23 PM

Cancel everything

Instinct · Oct 8 · 3:23 PM

Cancelling the Miami flight and the seat now. Both are inside the 24-hour window, so you should get the full $478.40 back on the Mastercard. Leaving the Chicago flight alone since it's non-refundable either way - say the word if you want that one formally cancelled too.

Instinct · Oct 8 · 3:24 PM

One correction to what I said: American's system came back without a refund amount, so I can't promise the full $478.40 yet.

Instinct · Oct 8 · 3:24 PM

American Airlines hasn't said how much it would refund; any refund goes back to the Link card you paid with. Shall I still cancel your Miami flight?

Tester · Oct 8 · 3:26 PM

Yes

Instinct · Reaction · Oct 8 · 3:26 PM

Liked "Yes"

Instinct · Oct 8 · 3:27 PM

One thing I'll need from you: American refunds the $35 seat separately, and they need the number off the receipt email they sent for it. Screenshot or paste it here when you can - it's in your [email username redacted] inbox.

Instinct · Reaction · Oct 8 · 3:28 PM

Reacted ✅ to “Cancel everything”

Instinct · Oct 8 · 3:28 PM

Miami flight is cancelled as of 3:28. The refund goes back to the card that paid - American still hasn't stated the amount, so keep an eye out for it.

Instinct · Oct 8 · 3:28 PM

Chicago flight is untouched. Last open piece is the $35 seat refund once you send that receipt.

Tester · Oct 8 · 3:28 PM

[image / attachment]

Instinct · Reaction · Oct 8 · 3:29 PM

Liked an image

Instinct · Oct 8 · 3:34 PM

Small snag on the $35: American's refund portal errored on submit ("system having trouble, try again later"). Nothing went through yet. I'll retry in a couple hours and check status first so it doesn't double-file.

Instinct · Oct 8 · 3:34 PM

The form needed a mailing address, so I used the one saved under your name in your Link wallet: [billing address redacted]. Say the word if that's the wrong one and I'll fix it before the retry.

Tester

Hi Miso! Here's my onboarding code: [booking reference redacted]

Miso

Awesome. You're added to the waitlist. We'll let you know as soon as you're off.

Miso

Hey [name redacted], our team flagged you on the waitlist. We'd like to invite you to early access on the platform.

Miso

Where would you like to go?

Miso

i.e. "JFK to SFO July 5-15 lie flat for 2. Avoid Delta please."

Tester

I want to book a one way flight to chicago from NYC this weekend. I want to leave Friday night and get in at a reasonable time.

Miso

Got it. Let me take a look.

Miso

Here's what we're seeing Friday the 9th, nonstops into O'Hare from all three NYC airports. I'd take the 8:40pm United out of Newark at $258.40, landing 10:28pm.

Miso

Departs Fri, Oct 9: United - Economy 🇺🇸 EWR 8:40 PM - ORD 10:28 PM, 2h 48m Total: $259 (1 pax)

Miso

Departs Fri, Oct 9: United - Economy 🇺🇸 LGA 6:29 PM - ORD 8:13 PM, 2h 44m Total: $306 (1 pax)

Miso

Departs Fri, Oct 9: JetBlue - Economy 🇺🇸 JFK 8:15 PM - ORD 10:10 PM, 2h 55m Total: $368 (1 pax)

Miso

There's also a 9:45pm from Newark at $222.40 if an 11:21pm landing works. Let me know if you'd like to move forward!

Tester

Go with your first recommendation

Miso

Perfect - one sec.

Miso

Great choice. To book the 8:40pm United for $258.40, I'll just need a card on file. You can add one here:

Miso

[image / attachment]

Miso

Got the card - booking the 8:40pm United on your mastercard ····[card 4 ending redacted] now. Give me 2-3 minutes.

Miso

You're booked! Departs Fri, Oct 9: United UA1871 🇺🇸 EWR 8:40 PM - ORD 10:28 PM Conf: [booking reference redacted] Ticketed on your mastercard ····[card 4 ending redacted] for $258.40

Miso

[image / attachment]

Miso

Aisle or window?

Tester

You choose

Miso

Aisle it is, so you're off the plane fast at that hour. Grabbing one now.

Miso

The only aisles left are paid: 12D for $48.36. Want it?

Tester

Do not pay extra, finish everything else yourself without paying extra

Miso

Got it - no paid seats. I'll grab you the best free one.

Miso

All set - the only free seats left were middles, so you're in 28E, the front-most one. No extra charge, and your PreCheck is on the booking.

Tester

Show me

Miso

Here's the cabin - you're in 28E, and any seat you tap there is yours to swap to.

Miso

[image / attachment]

Tester

No show me my finalized boarding and confirmation

Miso

Of course! Your confirmation's below, and a teammate will grab your boarding pass once check-in opens Thursday at 8:40pm.

Miso

[image / attachment]

Tester

It just shows this after logging in with my phone number 

Miso

Apologies - that page is acting up on our end. One sec.

Miso

Sent to your email

Tester

Which email

Miso

[email redacted] - it has your confirmation, invoice, and a calendar file for the flight.

Miso

Hi [name redacted] - Miso team here! I was just reviewing the chat and wanted to apologize for the error with your seat map above.

Miso

Just to confirm, do you have the latest version of the iOS app installed?

Miso

[link removed]

Miso

Here's the seat map for your flight on Friday. Note the preferred seats (starred) start at $49, while the only remaining free seats are in the middle.

Miso

[image / attachment]

Tester

Actually, can you move the flight to the day after?

Miso

Got it. One sec, taking a look.

Miso

Cancelling Friday's flight gets the full $258.40 back to your card, so booking Saturday fresh and cancelling Friday is the way to go. Here's the same 8:40pm United:

Miso

Departs Sat, Oct 10: United - Economy 🇺🇸 EWR 8:40 PM - ORD 10:29 PM, 2h 49m Total: $223 (1 pax)

Miso

UA Sat, Oct 10 at 8:40pm, $222.40 all-in on your mastercard ····[card 4 ending redacted], then cancel Friday for the full $258.40 back to your card. Book it and cancel Friday?

Tester

Proceed

Miso

Perfect, booking Saturday and cancelling Friday. Give me 2-3 minutes.

Miso

You're booked! Departs Sat, Oct 10: United UA1871 🇺🇸 EWR 8:40 PM - ORD 10:29 PM Conf: [booking reference redacted] Ticketed on your mastercard ····[card 4 ending redacted] for $222.40

Miso

[image / attachment]

Miso

Friday's flight is cancelled, the full $258.40 goes back to your card in a few business days. You're in aisle 16C, free, leaving from Terminal A this time.

Miso

Want me to add a United MileagePlus number for you?

Tester

My mileage number is [loyalty number redacted]

Miso

Perfect, adding it now.

Miso

Added your MileagePlus number to the profile and to this trip.

Tester

Can you move me to a premium seat?

Miso

Of course! Checking what's open up front.

Miso

Preferred seats up front run $80.61 for a middle, $85.99 for an aisle or window. Best aisle is 8D for $85.99 on your mastercard ····[card 4 ending redacted]. Want it?

Miso

[image / attachment]

Tester

Yes

Miso

Great, grabbing 8D now. One min.

Miso

All set, you're in 8D, an Economy Plus aisle. The $85.99 seat fee went on your mastercard ····[card 4 ending redacted].

Tester

Cancel everything

Miso

Got it. Let me check what cancelling looks like.

Miso

Cancelling Chicago gets the full $222.40 back to your card. The $85.99 seat fee is a separate charge, a team member confirms that one. Go ahead?

Tester

Proceed

Miso

Got it, cancelling now. Give me 2-3 minutes.

Miso

Perfect, your Chicago trip is cancelled. The full $222.40 goes back to your card in a few business days! The $85.99 seat fee is separate, a team member is sorting that one.

Tester

How long should that take

Miso

The $222.40 and the earlier $258.40 usually show up within a few business days, depending on your bank. A team member will message you here once the seat fee is sorted.

Tester

Yes, how long for the remaining seat fee to be sorted

Miso

I can't give you an exact time on that one, but it's with the team now. They'll update you right here as soon as it's sorted.

Miso

Hi [name redacted]! This is the Miso team here - we're working on investigating the refund of the seat fee and will be back with an update shortly